- I'm new! How do I know which treatment to book?
- If you're unsure where to start, a Consultation or New Client Facial and Consultation is a great option. We'll discuss your concerns, goals, relevant history, and what you'd like to accomplish before determining which treatments make the most sense for you.
- I booked my appointment! What happens next?
- Once your appointment is booked, you'll receive a confirmation with your appointment details. Please complete any required intake forms before your visit and confirm your appointment when you receive your reminder by text or email.
- Why am I being asked to sign in?
- This “sign in” creates your general client account such as your name, phone number, email, etc — once you’re client account is established, your device is linked to the software and will remember you for future appointments.
- Why am I being asked for my card information?
- Everyone is required to place a card on file for protection purposes. You are NOT charged prior to your appointment. You can be expected to be charged in the event you no show your appointment or cancel last minute.
- Can I book an appointment just to relax and have some "me time"?
- Absolutely! Not every appointment needs to be about correcting a skin concern. If you're looking for a little time to yourself, my relaxation-focused facials and spa body treatments are perfect for enjoying some much-needed downtime.
- What payment methods do you accept?
- Cash, all major credit and debit cards, Venmo, Cash App, and Zelle are accepted.
- What if I'm sick or experiencing an emergency?
- Life happens! If you or someone in your household becomes ill, or an unexpected emergency arises, please reach out as soon as possible via call or text at 607-201-4566. These situations are handled individually, and fees may be waived depending on the circumstances.
- Do you provide couples or group services?
- Yes, contact Lunar Esthetix at 607-201-4566 directly to schedule your couples or group services.
- How do I find your studio once I arrive?
- Park on the left side of the parking lot, closest to Main Street. Follow the ramp along the side of the building and turn right toward the glass entrance with the blue IMA Group sign. Once inside, continue down the hallway and make a slight left. You'll find Lunar Esthetix right there!
- Is massage therapy available here?
- Yes, to book a massage you’ll want to contact our licensed massage therapist Kelsey Fiore at (607) 725-2556 by phone or text!
- Can I bring someone with me to my appointment?
- Guests are welcome to wait in the lobby, where seating, refreshments, and a television are available.
- Is your studio wheelchair accessible?
- Yes! Both The Medical Arts Building and Lunar Esthetix are wheelchair accessible.
- What's included in a facial?
- Most facials are customized to your skin's individual needs, but generally include an oil cleanse and facial massage, a second cleanse, exfoliation, a mask selected for your skin, finishing skincare products, and a lip treatment. Additional techniques and treatments may be incorporated depending on the facial you book.
- What is brow lamination, and what does “color” mean?
- Brow lamination is essentially a perm for your eyebrows! It's a chemical process that allows the brow hairs to be redirected into your desired shape, creating a fuller, more defined appearance. “Color” simply refers to brow tinting, which enhances the natural color of your brow hairs to add depth and definition. Both services can be performed separately or combined, depending on the look you're going for.
- Do you provide services for teenagers?
- Yes! Lunar Esthetix welcomes clients ages 13 and older, depending on the service. Clients under 18 must have parental or legal guardian consent.
- I’m pregnant, can I still receive treatments?
- Absolutely! Many treatments can be adjusted to accommodate pregnancy or postpartum needs. Please disclose your pregnancy or postpartum status on your intake form so appropriate treatment adjustments can be made.
- I have allergies or sensitive skin. Can I still book?
- Of course! Please disclose all known or suspected allergies, sensitivities, and relevant skin conditions on your intake form. Treatments can often be adjusted to accommodate your needs, although certain ingredients or services may need to be avoided.
- What happens if my skin isn't suitable for the treatment I booked?
- No worries! If your skin isn't suitable for your originally selected treatment, we'll discuss alternative options that better accommodate its current condition. Any changes will be explained and discussed with you before proceeding.
- Do you sell skincare, brow aftercare or body care?
- Yes! Lunar Esthetix retails Circadia, Hale & Hush, Briotech and Brow Daddy for all your skin and brow at home needs!
- Can I book a facial and brow service together?
- For some clients, booking a facial and brow service work together beautifully and for some, it may cause sensitivity or even irritation when performed together. If you are prone to breakouts, irritation or are on the more sensitive side, I would not recommend booking them together.
